Privacy policy

1.- Identity of the Party Responsible for the File

The information provided by the user through any of the forms on the WEBSITE shall be processed by Bilbao Bizkaia Kutxa Fundación Bancaria – Bilbao Bizkaia Kutxa Banku Fundazioa and BBK Fundazioa, as the parties responsible for the processing, hereinafter “the entity” with FIC G-48412720 and G-48644371, respectively and registered address on Gran Vía 19-21, 48001 Bilbao (Bizkaia).

2.- Purpose of the processing

Generally speaking, the entity will process the information provided by the user for the following purposes:

  • Perform statistical analyses to design improvements in the services provided.
  • Send information required by the user.
  • Respond to or manage user requests.

Nonetheless, you can find some personal data collection forms on this website. You can find the specific data processing information you provide through each of these forms.

3.- Recipients of the information

The entity does not provide this information to any third parties, unless obliged to do so in accordance with current legislation (for example, an official request within the framework of a police investigation) or in the case of suppliers who provide services to the entity for the upkeep and management of this website or the necessary logistics services to attend to the requests received.

4.- Compulsory or optional nature of the requested information

The compulsory data in each form shall be identified as such in the form itself.

Refusal to supply such information shall prevent form making the service requested by the user effective.

5.- Exercise of rights

The user may revoke his/her consent and exercise his/her rights of access, rectification and suppression of his/her personal data, as well as, limit or directly oppose the processing or exercise the right to portability thereof, via e-mail to or via ordinary mail to the address indicated in the section ‘party responsible for the file’, identifying as user of the Website, providing a photocopy of ID Card or equivalent document and specifying his/her request.

In addition, if you require further information or consider your personal data rights have been infringed upon, you may submit a claim to the Spanish Data Protection Agency (

6.- User commitment

The user guarantees that he/she is over 14 years of age and the information provided is accurate and true.

The user undertakes to inform the entity of any changes in the information provided via e-mail to, identifying as user of the WEBSITE and specifying the information that requires changing.

7.- Third-party data provided by the user

In the case the user provides personal data of third persons for whatever purpose, he/she guarantees to have informed the affected previously and has obtained consent to communicate their data to the entity.

The user guarantees the affected are over 14 years of age and the information provided is accurate and true.

In the case responsibilities should result due to failure of the user to comply to these conditions, he/she shall respond to the consequences of said non-compliance.

8.- Cookies and trace files

The user accepts the use of cookies and trace files of IP addresses the use of which enable the entity to collect data for statistical purposes such as: date of the first visit, number of times visited, date of the last visit, URL and domain from which the site was accessed, browser used and screen resolution.

The user has the option to disable cookies, by selecting the corresponding option on his/her browser programme. However, the entity is not responsible for the disabling of said cookies preventing the proper functioning of the website.

You may obtain further information on the use of Cookies in our cookies policy.

9.- Security measures

The entity has adopted the necessary organisational and technical measures in order to ensure the security of the personal data and prevent their alteration, loss, treatment or unauthorised access, taking into account the state of the technology, the nature of the stored data and risks they are exposed to, whether caused by human action or the physical or natural environment.

Nevertheless, the user must be aware that Internet security measures are not impregnable.

If you have any questions regarding the information in our Privacy Policy, you may send an e-mail message to: